Bug
In ArcGIS Experience Builder, zooming into the Map widget with the mouse scroll stops before reaching the maximum zoom level, and the user must click the (+) zoom button to zoom in completely.
| Bug ID Number | BUG-000177871 |
|---|---|
| Submitted | July 14, 2025 |
| Last Modified | August 5, 2025 |
| Applies to | ArcGIS Experience Builder |
| Version found | N/A |
| Operating System | Windows OS |
| Operating System Version | 11.0 64 bit |
| Status | Under Consideration |
Additional Information
This is not a bug; it is by design. Following the June 2023 update, the snapToZoom parameter is set to false by default, enabling continuous zooming. Refer to the following links: https://developers.arcgis.com/javascript/latest/api-reference/esri-views-MapView.html#constraints and https://developers.arcgis.com/experience-builder/guide/1.12/whats-new (referthe Map widget section) for more information. The default value of snapToZoom was changed to improve map performance. In Experience Builder (ExB), multiple Map widgets can be placed on the same page and support linked displays. When using the scroll wheel to zoom, an animation occurs. If snapToZoom is set to true, synchronization issues may arise between maps on the same page, negatively affecting the user experience. This behavior is documented in BUG-000154743 which is the inconsistent behavior in ArcGIS Online Experience Builder when triggering zoom synchronization between map frames. Further review of this feature will be conducted to assess potential enhancements.Workaround
Click the '+' button to reach the maximum zoom level.
Steps to Reproduce
Bug ID: BUG-000177871
Software:
- ArcGIS Experience Builder
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App