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Bug

In ArcGIS Enterprise 11.5, the print service returns the error message "An error occurred when exporting the web map" when printing publicly shared imagery layers with limited usage enabled.

Portal for ArcGIS
Bug ID Number BUG-000178921
SubmittedAugust 21, 2025
Last ModifiedOctober 5, 2025
Applies toPortal for ArcGIS
Version found11.5
Operating SystemN/A
Operating System VersionN/A
Version Fixed3.6, 12.0
StatusFixed

Additional Information

This issue is addressed in ArcGIS Pro 3.6 and ArcGIS Enterprise 12.0.

Steps to Reproduce

Bug ID: BUG-000178921

Software:

  • Portal for ArcGIS

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