laptop and a wrench

Bug

In apps created using configurable app templates and ArcGIS Web AppBuilder in ArcGIS Enterprise 10.5.1 and 10.6.x portals, the services will disappear or become unresponsive after 30 minutes of sitting idle in the application if the app accesses the services using Integrated Windows Authentication (IWA).

Last Published: October 25, 2018 Portal for ArcGIS
Bug ID Number BUG-000115402
SubmittedJuly 17, 2018
Last ModifiedAugust 10, 2025
Applies toPortal for ArcGIS
Version found10.5.1
Operating SystemWindows OS
Operating System Version2016 64 Bit
Version Fixed3.27
StatusFixed

Workaround

Refresh the web browser.

Steps to Reproduce

Bug ID: BUG-000115402

Software:

  • Portal for ArcGIS

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