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Bug

In an Internet Explorer browser, users need to click the drop-down menu several times to open the drop-down menu in the Basic Viewer template. However in Mozilla Firefox, Microsoft Edge, and Google Chrome, users only need to click once.

Last Published: August 1, 2019 ArcGIS Online
Bug ID Number BUG-000123576
SubmittedJuly 9, 2019
Last ModifiedFebruary 20, 2025
Applies toArcGIS Online
Version found7.2
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusDuplicate

Additional Information

Duplicate of BUG-000119093.

Workaround

Open the web mapping application in another browser such as Microsoft Edge, Mozilla Firefox or Google Chrome.In Internet Explorer, users must double-click the drop-down menu to open the menu. In Microsoft Edge, Mozilla Firefox or Google Chrome, only a single click is required.

 

 

Steps to Reproduce

Bug ID: BUG-000123576

Software:

  • ArcGIS Online

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