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Bug

In an ArcGIS Online-Portal for ArcGIS collaboration, items shared from ArcGIS Online don't appear in the guest Portal for ArcGIS if "sync immediately" is used.

Last Published: February 9, 2018 ArcGIS Online
Bug ID Number BUG-000110360
SubmittedDecember 21, 2017
Last ModifiedNovember 4, 2025
Applies toArcGIS Online
Version found5.4
Operating SystemWindows OS
Operating System Version10.0
StatusKnown Limit

Additional Information

When a collaboration participant shares immediately, a network request is sent to the receiving collaboration participant. If the collaboration participant sharing is ArcGIS Online and the receiving collaboration participant is ArcGIS Enterprise, sharing is not immediate because most organization firewalls prevent inbound external network traffic. Therefore, it is assumed that the sender, ArcGIS Online, is not be able to reach the receiving participant, ArcGIS Enterprise. In this situation, content is shared based on the receiving participant's, ArcGIS Enterprise, scheduled synchronization task. This is as designed.

Steps to Reproduce

Bug ID: BUG-000110360

Software:

  • ArcGIS Online

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