Bug
Importing an MXD file into ArcGIS Pro on a VMware virtual machine (VM) results in a crash with a breakpoint exception in win32u.dll.
| Bug ID Number | BUG-000175109 |
|---|---|
| Submitted | March 18, 2025 |
| Last Modified | June 24, 2025 |
| Applies to | ArcGIS Pro |
| Version found | 3.4.2 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Known Limit |
Additional Information
This is VMWare issue, with the crash occurring in their software stack and affecting many applications. Their issue has been acknowledged here: https://knowledge.broadcom.com/external/article/383994/applications-using-vmware-tools-125-is-c.htmlWorkaround
Install VMware Tools 12.5.1 or higher, or implement one of the workarounds developed by the owners of VMware, Broadcom. The workarounds, as described in their knowledge base, include: Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE - Set a system environment variable SVGA_ALLOW_LLVMPIPE=0
Steps to Reproduce
Bug ID: BUG-000175109
Software:
- ArcGIS Pro
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