laptop and a wrench

Bug

Image services with enabled local projections do not retain the spatial reference when downloading from the ArcGIS Hub dataset in the format of PNG, JPEG, and TIFF.

ArcGIS Hub
Bug ID Number BUG-000147255
SubmittedMarch 1, 2022
Last ModifiedAugust 12, 2025
Applies toArcGIS Hub
Version foundN/A
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

The TIFF file format was removed last year, while PNG and JPG file formats do not have any geospatial reference data to fix. Thus, this ticket is not fixable anymore. If there is a request to get the TIFF format back, enter a new support ticket.

Steps to Reproduce

Bug ID: BUG-000147255

Software:

  • ArcGIS Hub

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options