laptop and a wrench

Bug

Image services prevent offline map areas from being downloaded in ArcGIS Collector and ArcGIS Field Maps - limitation is undocumented.

Last Published: September 22, 2021 ArcGIS Field Maps
Bug ID Number BUG-000137514
SubmittedFebruary 17, 2021
Last ModifiedMay 30, 2025
Applies toArcGIS Field Maps
Version found20.2.0
Operating SystemWindows OS
Operating System Version10.0
Version FixedField Maps October 2023 release
StatusFixed

Workaround

  • Do not use an image service in the web map it is intended to take the map offline on an iOS or Android mobile device.
  • Use a Windows device with ArcGIS Pro 2.7 (or higher) installed to carry out offline workflows.

Steps to Reproduce

Bug ID: BUG-000137514

Software:

  • ArcGIS Field Maps

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options