Bug
Image cards in ArcGIS Enterprise Sites with hyperlinks fail to open on mobile devices when the 'Scale Image to Fill' option is enabled.
| Bug ID Number | BUG-000161211 |
|---|---|
| Submitted | September 6, 2023 |
| Last Modified | June 5, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.8.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
Due the age of ArcGIS Enterprise 10.8.1, update ArcGIS Enterprise to versions 10.9.1 and later (preferable version 11.1 and later), as this issue will not occur in the later versions.Workaround
- Rotate the device to landscape mode; hyperlinks will work as expected.
- On Android devices, enable the option to open the 'Desktop site' instead of the mobile version.
- This issue does not occur on tablets, only phones.
- This issue is not reproducible in ArcGIS Enterprise 10.9.1 or later versions.
Steps to Reproduce
Bug ID: BUG-000161211
Software:
- Portal for ArcGIS
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