Bug
If Tile Cache Data Store is registered but not included in the backup, restoring Enterprise 10.8.1 (Windows) using incremental backup results in the "Cannot get ancestors in the response of the request" error message.
| Bug ID Number | BUG-000139701 |
|---|---|
| Submitted | May 6, 2021 |
| Last Modified | July 4, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.8.1 |
| Operating System | Windows OS |
| Operating System Version | N/A |
| Version Fixed | 10.9 |
| Status | Fixed |
Workaround
Include the Tile Cache in backup strategy.
INCLUDE_SCENE_TILE_CACHES = True
Steps to Reproduce
Bug ID: BUG-000139701
Software:
- Portal for ArcGIS
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