If Secure Sockets Layer (SSL) is enabled in an organizational account, adding premium content in ArcMap causes ArcMap to fail.
Last Published: May 26, 2015ArcGIS Online
Bug ID Number
April 3, 2015
November 24, 2020
The issue is being reviewed. The review process ensures that the issue contains all necessary information and is easy to understand, that it is not a duplicate of an existing issue, and that it is a valid bug or enhancement request. During this phase, it is possible that you are contacted for clarification or additional information.
There are two options,
*Disabling SSL helps resolve the issue.
*Adding a GIS Server connection to the landscape server which is dependent on the organization and can be found from the self call in Fiddler tool all the way up to landscape 5.