laptop and a wrench


If Secure Sockets Layer (SSL) is enabled in an organizational account, adding premium content in ArcMap causes ArcMap to fail.

Last Published: May 26, 2015 ArcGIS Online
Bug ID Number BUG-000086652
SubmittedApril 3, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found3.7
StatusWill Not Be Addressed

Additional Information

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information.


There are two options, *Disabling SSL helps resolve the issue. *Adding a GIS Server connection to the landscape server which is dependent on the organization and can be found from the self call in Fiddler tool all the way up to landscape 5. e.g.:

Steps to Reproduce

Bug ID: BUG-000086652


  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options