laptop and a wrench

Bug

If Collector for ArcGIS (Android) improperly identifies a device as having an SD card even though the device does not, downloading web maps fails with an error, "no such file or directory".

Last Published: August 29, 2017 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000106214
SubmittedJune 29, 2017
Last ModifiedApril 2, 2025
Applies toCollector Classic for ArcGIS (Android)
Version found17.0.2
Operating SystemAndroid
Operating System Version7.0x
StatusUnder Consideration

Workaround

1. Go to the Collector settings, and enable internal storage for the Basemap Download Location setting. 2. Insert an SD card into the Android device and go into the Collector settings, and select SD card for the Basemap download location settings.

Steps to Reproduce

Bug ID: BUG-000106214

Software:

  • Collector Classic for ArcGIS (Android)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options