|Bug ID Number
|November 21, 2014
|March 19, 2021
|ArcGIS for Desktop
|Operating System Version
|Will Not Be Addressed
When attempting to export a map in 10.1 or 10.2, ArcMap may freeze or stop functioning. Users may also see unexpected issues with the overall usability of ArcMap. The program may either crash or disable functionality in the software.
This is a known issue. If Avast Antivirus is installed, the program recognizes .dll files from the C:\Program Files (x86)\ArcGIS\Desktop10.2\bin as viruses.
Either disable Avast Antivirus, or exclude the bin folder from scans by following the steps below.