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Bug

If a user adds a service to a map with '[name of service]/mapserver' instead of '[name of service]/MapServer' in the rest URL, Explorer for ArcGIS Online does not load the layer. Explorer for ArcGIS on iOS is able to load the rest URL in lowercase form.

Last Published: April 24, 2017 Explorer for ArcGIS
Bug ID Number BUG-000096046
SubmittedApril 26, 2016
Last ModifiedApril 2, 2025
Applies toExplorer for ArcGIS
Version found10.2.9
Operating SystemAndroid
StatusNon-Reproducible

Additional Information

Non-reproducible in next release.

Workaround

Change the map service URL to end in 'MapServer'. This can be done by either adjusting the URL in ArcGIS Online Assistant or just re-adding the layer in ArcGIS Online or ArcGIS for Portal.

Steps to Reproduce

Bug ID: BUG-000096046

Software:

  • Explorer for ArcGIS

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