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Bug

If a registered, non-default system directory path is not available on the target system during WebGISDR migration, the arcgisinput directory fails to restore.

Portal for ArcGIS
Bug ID Number BUG-000158016
SubmittedMay 2, 2023
Last ModifiedJanuary 29, 2025
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemWindows OS
Operating System VersionN/A
StatusIn Product Plan

Workaround

User outlined workaround as follows:

  1. In the backup there was a cache folder registered for this share here \\gs-int-otc2-t04.sbb.ch\ArcGISPortalCache”. On the new server “gi-pos-azu1-t01.sbb.ch” we’ve created a folder “ArcGISPortalCache” and shared this for the domain user the arcgis server service is running on.
  2. Then we added on the new server a host file entry (c:\windows\system32\drivers\ets\hosts) with IP of the new server but name of the old server “gs-int-otc2-t04.sbb.ch”.
  3. Then we added the following registry keys to fake the share:
  4. New-ItemProperty -Path HKLM:SYSTEM\CurrentControlSet\Services\lanmanserver\parameters -Name OptionalNames -PropertyType MultiString -Value gs-int-otc2-t04 -Force
  5. New-ItemProperty -Path HKLM:SYSTEM\CurrentControlSet\Services\lanmanserver\parameters -Name DisableStrictNameChecking -PropertyType DWord -Value 1 -Force
  6. New-ItemProperty -Path HKLM:SYSTEM\CurrentControlSet\Services\lanmanserver\parameters -Name DisableLoopBackCheck -PropertyType DWord -Value 1 -Force
  7. New-ItemProperty -Path HKLM:SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0 -Name BackConnectionHostNames -PropertyType MultiString -Value gs-int-otc2-t04 -Force
  8. Then we rebooted the server. After that, calling \\gs-int-otc2-t04.sbb.ch\ArcGIPortalCache in the windows explorer, the share is resolved to the share on the new server “gi-pos-azu1-t01.sbb.ch”. 
  9. With this workaround the copy process during ImportSite is no longer interrupted. 
  10. After the restore with the webgisdr, we changed the physical path of this share in the cache directories and then deleted the share, the host file entry and the registry keys.

Steps to Reproduce

Bug ID: BUG-000158016

Software:

  • Portal for ArcGIS

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