Bug
For an ArcGIS Server Single-machine high-availability (active-active) deployment, load balancing sometimes yields the error, "Error Unable to decrypt request parameters. Code 500" when the publicKeys are not identical.
| Bug ID Number | BUG-000120194 |
|---|---|
| Submitted | February 20, 2019 |
| Last Modified | September 3, 2024 |
| Applies to | ArcGIS GeoEvent Server |
| Version found | 10.5 |
| Operating System | Windows OS |
| Operating System Version | 2008 R2 |
| Status | Will Not Be Addressed |
Additional Information
When an active-active deployment is created, each site has it's own decryption keys. Create a backup via the Admin API from one site and restore it to all other sites. This ensures all the keys match between all machines.Workaround
Use this workflow to copy publicKey:
- Stop ArcGIS Server services on all machines in the high availability (HA) Active site.
- Rename ..\arcgisserver\config-store\.site\rsa.ser to ..\arcgisserver\config-store\.site\rsa.ser.old on all secondary machines.
- Rename ..\arcgisserver\config-store\.site\rsa.ser.rlock to ..\arcgisserver\config-store\.site\rsa.ser.rlock.old on all secondary machines.
- Copy ..\arcgisserver\config-store\.site\rsa.ser from the master site to the secondary machines.
- Copy ..\arcgisserver\config-store\.site\rsa.ser.rlock from the master site to the secondary machines.
- Restart ArcGIS Server and confirm all machines now have the same publicKey.
Steps to Reproduce
Bug ID: BUG-000120194
Software:
- ArcGIS GeoEvent Server
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