laptop and a wrench

Bug

File/SDE rasters stored in a geodatabase publish as black tiles when sharing as a tile service through ArcMap 10.5.1 and below.

Last Published: January 10, 2019 ArcGIS for Desktop
Bug ID Number BUG-000117945
SubmittedNovember 5, 2018
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

A tile package can be created then shared to ArcGIS Online. The behavior only happens when ArcGIS Online is designated to build the tiles server side. 

Additionally, use ArcMap 10.6 as the behavior appears to not be present when attempting the same workflow. 

Steps to Reproduce

Bug ID: BUG-000117945

Software:

  • ArcGIS for Desktop

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