laptop and a wrench

Bug

File Menu ArcGIS Online objects within ArcMap do not respect proxy values. Any organization with traffic forced through a proxy will not be able to use the "Sign In...", "Add Data", or "ArcGIS Online..." objects. Affected clients may crash or hang when performing any operations associated with the File menu.

Last Published: August 25, 2014 No Product Found
Bug ID Number NIM057271
SubmittedMay 12, 2010
Last ModifiedApril 2, 2025
Applies toNo Product Found
Version found10.0 Beta
Version Fixed10.1
StatusFixed

Workaround

1. Apply ArcGIS Desktop 10.0 SP12. Open <a href="http://www.arcgis.com/home/group.html?owner=esri&title=ArcGIS%20Online%20Basemaps" target="_blank">http://www.arcgis.com/home/group.html?owner=esri&title=ArcGIS%20Online%20Basemaps</a>3. Identify the desired basemap; Select Open > Open in ArcGIS Desktop 10.(See attached powerpoint presentation)

Steps to Reproduce

Bug ID: NIM057271

Software:

  • No Product Found

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