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Bug

Failure to publish in ArcGIS Pro 1.2 returns the error, "Unable to acquire a license from the licensing Portal” when using named user licensing from Portal for ArcGIS and named user icensing with ArcGIS License Manager 10.3 or 10.3.1 version.

Last Published: June 29, 2016 ArcGIS Pro
Bug ID Number BUG-000096969
SubmittedJune 8, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS Pro
Version found1.2
Operating SystemWindows OS
Operating System Version7.0 64 Bit
StatusKnown Limit

Additional Information

Starting at ArcGIS Pro 1.2, ArcGIS License Manager must be at version 10.4 or later to license ArcGIS Pro regardless of the version of Portal for ArcGIS. http://server.arcgis.com/en/portal/latest/administer/windows/configure-arcgis-pro-licenses.htm#ESRI_SECTION1_B534D464350F43FDA277B746F1E6EF36

Workaround

Workaround 1: Upgrade the License Manager hosting named user Pro Licenses to version 10.4 or 10.4.1. The portal.josn file may need to be reimported. This is explained in step 19 of the following link:<a href="http://server.arcgis.com/en/portal/latest/administer/windows/configure-arcgis-pro-licenses.htm#ESRI_SECTION1_B534D464350F43FDA277B746F1E6EF36" target="_blank">http://server.arcgis.com/en/portal/latest/administer/windows/configure-arcgis-pro-licenses.htm#ESRI_SECTION1_B534D464350F43FDA277B746F1E6EF36</a>Workaround 2: Uninstall ArcGIS Pro 1.2 and install ArcGIS Pro 1.1.

Steps to Reproduce

Bug ID: BUG-000096969

Software:

  • ArcGIS Pro

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