laptop and a wrench

Bug

Failure of License Manager to re-read licenses causing ArcGIS Pro not to detect the authorized Concurrent Use license when double-clicking the Esri Server Provisioning File (.prvs) during online authorization or the Response File (.resps) during offline authorization.

ArcGIS Pro
Bug ID Number BUG-000165937
SubmittedMarch 14, 2024
Last ModifiedOctober 1, 2024
Applies toArcGIS Pro
Version found3.2.2
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusIn Product Plan

Workaround

The issue is non-reproducible:

  • With the standard route (browsing the .prvs file during online authorization or the .resps during offline authorization).
  • Navigate to 'Availability' and click the Apply button or 'Start/Stop License Server' and click the Re-read Licenses button on License Manager to re-read the licenses.

Steps to Reproduce

Bug ID: BUG-000165937

Software:

  • ArcGIS Pro

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options