laptop and a wrench

Bug

Failure of ArcGIS Server Manager to display the Web Map Tile Service (WMTS) service under the 'OGC services' tab when publishing the hosted tile layer with a map tile package (.tpkx) via the ArcGIS Enterprise portal's Content page.

Portal for ArcGIS
Bug ID Number BUG-000173293
SubmittedDecember 27, 2024
Last ModifiedJuly 7, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusIn Review

Workaround

  • Add the "ignoreCache": "false" parameter to the service JSON via the ArcGIS Server Administrator Directory.
  • Publish the hosted tile layer from ArcGIS Pro.

Steps to Reproduce

Bug ID: BUG-000173293

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options