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"Failed to sign in. Sign in failed due to incorrect user name and/or password" Configured administrative login option to use arcgisAuthType application which automatically logs client into ArcGIS Online with the specified user account. Instead of which, it requests for ArcGIS Online login and when a valid ArcGIS Online account is entered, it fails displaying the error above. This happens on Internet Explorer 9 and Internet Explorer 11.

Last Published: October 2, 2015 Esri Maps for MicroStrategy
Bug ID Number BUG-000085389
SubmittedFebruary 18, 2015
Last ModifiedJune 11, 2020
Applies toEsri Maps for MicroStrategy
Version found1.1
Operating SystemWindows
Operating System Version2008 R2 64 Bit

Additional Information

This issue as described is not reproducible


Use Internet Explorer 10 or Google Chrome.

Steps to Reproduce

Bug ID: BUG-000085389


  • Esri Maps for MicroStrategy

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