Exporting a map document (MXD) to a PDF appears blank when the MXD contains a Google Maps Engine Web Map Service (WMS) in a scale of 1:5,000, and the PDF is created with a ratio 1:1 and a high dots per inch (DPI).
Last Published: July 29, 2016ArcGIS for Desktop
Bug ID Number
December 9, 2015
March 30, 2022
ArcGIS for Desktop
Operating System Version
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
When exporting at a higher DPI the draw process asks for more data from the server.
If exceeding the server's maximum file size (this limit is configured by the server) with the requests, the output gets stretched and pixelated, or none at all, depending on the server's implementation.
This is documented here: https://desktop.arcgis.com/en/desktop/latest/map/web-maps-and-services/printing-and-exporting-maps-containing-service-lay.htm
The only workaround is to use a lower DPI, which using a lower Output Image Quality ratio does.
- Lower the DPI to 250 or lower when exporting to PDF.
- Use a different ratio.