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Explorer for ArcGIS on iOS returns the error, "Failed to open. The map “<mapName>”could not be opened. Opening the default map," if any of the basemap layers returns a 500 error rather, than loading the operational layers and existing basemaps. This is inconsistent with the ArcGIS Online map viewer or the Collector for ArcGIS application.

Last Published: July 29, 2016 Explorer for ArcGIS
Bug ID Number BUG-000092493
SubmittedNovember 25, 2015
Last ModifiedJune 11, 2022
Applies toExplorer for ArcGIS
Version found10.3.1
Operating SystemAndroid
Operating System Version5.1x
StatusUnder Consideration


Specify a valid basemap layer.

Steps to Reproduce

Bug ID: BUG-000092493


  • Explorer for ArcGIS

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