laptop and a wrench

Bug

Esri MapStudio export operations for Adobe Illustrator and PDF files intermittently fail to return the output file, and return a 404 page when the file is requested. The following error: "IOError occurred while downloading the export output file" is then returned to the application.

Last Published: June 22, 2015 Esri MapStudio
Bug ID Number BUG-000087930
SubmittedMay 28, 2015
Last ModifiedJune 11, 2020
Applies toEsri MapStudio
Version found4.1
StatusNon-Reproducible

Additional Information

Unable to reproduce the error. Requires reproducible steps.

Workaround

Use an alternate browser or machine works. However, this only works in some environments.

Steps to Reproduce

Bug ID: BUG-000087930

Software:

  • Esri MapStudio

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options