Bug
Bug ID Number | BUG-000167282 |
---|---|
Submitted | May 7, 2024 |
Last Modified | August 28, 2025 |
Applies to | Portal for ArcGIS |
Version found | 11.2 |
Operating System | N/A |
Operating System Version | N/A |
Version Fixed | 11.4 |
Status | Fixed |
After upgrading to Portal for ArcGIS 11.2 or 11.3, some users have encountered issues with missing Esri curated content. This article is designed to help identify the issue and provide a path to resolution. This issue has been resolved at ArcGIS Enterprise 11.4. If upgrading to version 11.4 is not an option, Esri has created a script to reset the Esri curated content.
During an upgrade, the latest Esri curated content is deployed. In some cases, there is a failure to deploy this content during an upgrade, resulting in missing Esri content. The missing content consists of a variety of item types. The following list offers examples, but is not meant to be exhaustive.
Example Item Types:
Here are some examples of how you will see the impact of the missing content in Portal for ArcGIS.
Example 1: Missing Web Map items
Map Viewer, Map Viewer Classic, and Scene Viewer fail to return any Esri default basemaps in the basemap gallery widget.
Example 2: Missing Layer Template items
When navigating to Content > New Item > Feature Layer > Use a template, no templates are listed in the dialog box.
These steps describe running the reset Esri content utility to restore missing Esri content resulting from BUG-000167282.
Note:
For highly available ArcGIS Enterprise deployments run the reset Esri content utility on the primary Portal for ArcGIS machine. Ensure the account used to run the utility has write access to the Portal for ArcGIS content directory (e.g. C:\arcgisportal\content).
resetesricontentutility.bat
Note:
As the tool runs it may write WARNING messages to the console. These WARNING messages are expected and can be disregarded.
Example:
End of Reset Content procedure at: <time stamp> Reset Content procedure took: <x> seconds
./resetesricontentutility.sh
Note: As the tool runs it may write WARNING messages to the console. These WARNING messages are expected and can be disregarded.
Example:
End of Reset Content procedure at: <time stamp> Reset Content procedure took: <x> seconds
This tool is supported at Portal for ArcGIS 11.2 and 11.3 as these versions are affected by BUG-0001672828. If you encounter any issues while running the reset Esri content utility or the utility does not resolve your issue, please contact Esri technical support.
Bug ID: BUG-000167282
Software:
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