laptop and a wrench

Bug

Error "unable to refresh item" is returned when performing analysis using the spatial analysis tools in the Portal for ArcGIS map viewer. This error occurs when ArcGIS Web Adaptor (or any reverse proxy) is on a machine different from the hosting ArcGIS Server.

Last Published: March 24, 2017 Portal for ArcGIS
Bug ID Number BUG-000096161
SubmittedApril 29, 2016
Last ModifiedSeptember 1, 2025
Applies toPortal for ArcGIS
Version found10.4
Operating SystemN/A
Version Fixed10.5.0
StatusFixed

Workaround

1. The hosting server should be first federated in Portal for ArcGIS before any other server. The hosting server should be first in the list of Federated servers in Portal.Or2. The hosting server and its web adaptor should be on the same machine together.

Steps to Reproduce

Bug ID: BUG-000096161

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options