laptop and a wrench


Error downloading offline areas from web maps, created in the ArcGIS Field Maps web app and containing the OpenStreetMap basemap, in ArcGIS Field Maps on Android devices.

Last Published: June 28, 2022 ArcGIS Field Maps
Bug ID Number BUG-000150258
SubmittedJune 24, 2022
Last ModifiedMarch 31, 2023
Applies toArcGIS Field Maps
Version found22.2
Operating SystemAndroid
Operating System Version12.x
Version Fixed22.4


  1. Change the basemap to a different one.
  2. In Map Viewer go to Add > Browse Living Atlas Layers.
  3. Search for OpenStreetMap (Esri Street style).
  4. Add as a basemap.
  5. Define map offline areas in the ArcGIS Field Maps web app.
  6. Close and reopen ArcGIS Field Maps. Downloading the offline package is now successful. If not, reopen the app multiple times.

Steps to Reproduce

Bug ID: BUG-000150258


  • ArcGIS Field Maps

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic