Enterprise logins are not honored at tiles.arcgis.com.
Last Published: April 9, 2019ArcGIS Online
Bug ID Number
BUG-000119552
Submitted
January 23, 2019
Last Modified
June 5, 2024
Applies to
ArcGIS Online
Version found
6.4
Status
Known Limit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Additional Information
This is an expected behaviour and a known limitation.
Workaround
Use a non-enterprise login to access tiles.arcgis.com
Copy and paste an authentication token as a parameter to the end of the tiles.arcgis.com resource users are trying to access:
Navigate to ArcGIS.com
Login using any authentication method.
Find any hosted tile layer.
Scroll to URL and click view.
Copy ?token=<TOKEN> from the URL of the page that opens.
Navigate back to tiles.arcgis.com and append the token users copied to the end.
Press Enter. The page refreshes and the URL changes.
Append the token to the end of the refreshed URL, press Enter.