laptop and a wrench

Bug

Enterprise logins are not honored at tiles.arcgis.com.

Last Published: April 9, 2019 ArcGIS Online
Bug ID Number BUG-000119552
SubmittedJanuary 23, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found6.4
StatusKnown Limit

Additional Information

This is an expected behaviour and a known limitation.

Workaround

  1. Use a non-enterprise login to access tiles.arcgis.com
  2. Copy and paste an authentication token as a parameter to the end of the tiles.arcgis.com resource users are trying to access:
  • Navigate to ArcGIS.com
  • Login using any authentication method.
  • Find any hosted tile layer.
  • Scroll to URL and click view.
  • Copy ?token=<TOKEN> from the URL of the page that opens.
  • Navigate back to tiles.arcgis.com and append the token users copied to the end.
  • Press Enter. The page refreshes and the URL changes.
  • Append the token to the end of the refreshed URL, press Enter.
Users are now in the tiles endpoint.

Steps to Reproduce

Bug ID: BUG-000119552

Software:

  • ArcGIS Online

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