laptop and a wrench

Bug

Empty pop-ups are displayed in ArcGIS Pro when identifying the features for the Bioclimate Projection on the Living Atlas layer.

Last Published: October 1, 2022 ArcGIS Pro
Bug ID Number BUG-000151724
SubmittedAugust 19, 2022
Last ModifiedJune 5, 2024
Applies toArcGIS Pro
Version foundN/A
Operating SystemWindows OS
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

This is a known issue coming from the service itself and not from ArcGIS Pro. The underlying values are fine, which is why changing items in the Configure Pop-ups pane works. Once the issue is fixed on the service side, the issue appears resolved in ArcGIS Pro.

Workaround

  1. Right-click the “Bioclimate Projection: (12)” layer
  2. Click Configure Pop-ups.
  3. Edit the Title and clear the text.
  4. Click Field and select SSP245 from the drop-down list.
  5. Click the back arrow to save this change.
  6. Edit the text element.
  7. Highlight the phrase "Raster.ServicePixelValue" and press the Delete key.
  8. Click Field and select "SSP245" from the drop-down list.
  9. Click the back arrow to save this change.
  10. Save the project.
  11. Click any feature on the map the values are displayed as expected.

Steps to Reproduce

Bug ID: BUG-000151724

Software:

  • ArcGIS Pro

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options