laptop and a wrench

Bug

During installation of ArcGIS GIS Server 10.5, when specifying the ArcGIS GIS Server service account, a message returns stating that the user name is longer than 20 characters if the combined length of the user name plus the domain name is longer than 20 characters. This issue occurs when using the format, user@domain, rather than domain\user.

Last Published: June 4, 2018 ArcGIS GIS Server
Bug ID Number BUG-000102664
SubmittedFebruary 3, 2017
Last ModifiedJune 24, 2025
Applies toArcGIS GIS Server
Version found10.5
Operating SystemWindows OS
Operating System Version2012
StatusKnown Limit

Additional Information

When specifying a domain account, use the format DOMAIN\username. If user do not specify the domain, the ArcGIS Server installation wizard creates a local account with the user name the user specified. https://enterprise.arcgis.com/en/server/latest/install/windows/the-arcgis-server-account.htm#ESRI_SECTION1_B0836C672B4449568F88626F8A0165B7

Steps to Reproduce

Bug ID: BUG-000102664

Software:

  • ArcGIS GIS Server

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