| Bug ID Number | 
                        BUG-000166115 | 
                         | Submitted | March 20, 2024 | 
 
                        | Last Modified | June 5, 2024 | 
 
                        | Applies to | ArcGIS Pro | 
 
                        | Version found | 3.2.1 | 
 
                        
                        | Operating System | Windows OS | 
 
                        | Operating System Version | 10.0 | 
 
                        
                        
                        
                        | Status | As Designed
                            
                        
                        
                            After review by the development team, it has been determined that this behavior is as designed. See the Additional Information section for details.
                        
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                            Additional Information
                            Service area polygons are generated from traversed street features; they do not look at other land features to exclude them, such as islands. The high-precision service areas can provide a better polygon shape, but there is no guarantee they will not cover some unreachable locations, like an island polygon. Use the OD cost matrix to achieve the same results as a point in polygon operation with service area polygons and customer locations.
                        
                        
                            Workaround
                            Use the OD cost matrix solver to find customers within a 2- or 4-hour cutoff from a warehouse instead of using a point in polygon approach with the service area solver.
                        
                    
                    Steps to Reproduce