laptop and a wrench

Bug

Documentation does not mention that configuring the Living Atlas (and other ArcGIS Online) content using Portal for ArcGIS requires a case-sensitive username.

Last Published: December 28, 2021 Portal for ArcGIS
Bug ID Number BUG-000110333
SubmittedDecember 20, 2017
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.5.1
Operating SystemWindows OS
Operating System Version2012 R2
Version Fixed10.9.1
StatusFixed

Workaround

For the ArcGIS Online username, use the letter case exactly as it displayed or created.

Steps to Reproduce

Bug ID: BUG-000110333

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options