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Bug

Directions are not working in Map Viewer with a published routing service but works in Map Viewer Classic.

Last Published: April 20, 2022 Portal for ArcGIS
Bug ID Number BUG-000148466
SubmittedApril 13, 2022
Last ModifiedJune 4, 2025
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemWindows Server
Operating System Version2019 64 Bit
Version Fixed11.1
StatusFixed

Additional Information

The directions provided by the routing service attached to this issue are working in ArcGIS Enterprise 11.1.

Workaround

  • Use Map Viewer Classic for directions.
  • Use ArcGIS Enterprise 10.8.1. The workflow works with Map Viewer Classic and Map Viewer Beta 5.

Steps to Reproduce

Bug ID: BUG-000148466

Software:

  • Portal for ArcGIS

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