laptop and a wrench

Bug

Direct GIS Server connections cannot be made to domain tiles.arcgis.com from the ArcGIS Desktop client (ArcMap). Connections fail with the message "we are unable to connect to tiles.arcgis.com/.../rest/services." (Example Failed URL: https://tiles.arcgis.com/tiles/Wl7Y1m92PbjtJs5n/arcgis/rest/services)

Last Published: November 18, 2019 ArcGIS Online
Bug ID Number BUG-000126478
SubmittedNovember 1, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found7.3
StatusWill Not Be Addressed

Additional Information

ArcGIS Desktop (including ArcGIS Engine and ArcObjects) is in mature support and will be retired March 1, 2026. Mature support means the end of functionality-based patches and hotfixes; therefore, this issue will not be addressed. There are no plans for future releases of ArcGIS Desktop, and it is recommended that you migrate to ArcGIS Pro. See Migrate from ArcMap to ArcGIS Pro for more information. https://www.esri.com/en-us/arcgis/products/arcgis-pro/resources/migrate

Workaround

Use the My Hosted Content section in the Catalog tab to browse available online tile layers.

Steps to Reproduce

Bug ID: BUG-000126478

Software:

  • ArcGIS Online

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