laptop and a wrench


Different workflows result in Collector for ArcGIS (Windows) displaying the following message, "You are not connected to the internet," even if there is a valid Internet connection.

Last Published: September 11, 2017 ArcGIS Collector
Bug ID Number BUG-000102963
SubmittedFebruary 16, 2017
Last ModifiedMay 31, 2023
Applies toArcGIS Collector
Version found10.4
Operating SystemWindows OS
Operating System Version10.0 64 Bit

Additional Information

Not reproducible at 17.0.1


Workaround A:In Collector for ArcGIS, go to Maps > My Maps, and refresh the gallery. Field users are able to perform the sync successfully.Workaround B:Restart Collector for ArcGIS or access the Credential Manager.Workaround C:Remove the ArcGIS Online account from Collector for ArcGIS, and re-add the account.Workaround D The workaround requires editing registry for systems that don't seem to connect to wifi automatically once logged into Windows. This was provided by a customer1. Locate key HKLM\Software\Policies\Microsoft\Windows\WcmSvc\ 2. See if the GroupPolicy subkey exists.3. If not, highlight WcmSvc, right click on WcmSvc and Choose New -> Key and name it GroupPolicy, 4. Select the new GroupPolicy key and then in the right pane, (right-click) and choose New -> DWORD (32-bit) and create value, name it as fMinimizeConnections and Click OK. 5. Reboot and test. This policy allows users to connect automatically to wireless network, even with a LAN plugged in and works on both Windows 8/8.1 and 10

Steps to Reproduce

Bug ID: BUG-000102963


  • ArcGIS Collector

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