laptop and a wrench


Deleting the source item for an ArcGIS Dashboards widget prevents access to the widget's configure menu. The 'Loading Layer' message buffers endlessly when accessing the widget's configure menu.

Last Published: November 30, 2020 ArcGIS Dashboards
Bug ID Number BUG-000134659
SubmittedOctober 16, 2020
Last ModifiedApril 14, 2021
Applies toArcGIS Dashboards
Version found8.3
Operating SystemN/A
Operating System VersionN/A
Version Fixed9.1


  • Delete each widget and reconfigure, or
  • Use ArcGIS Online Assistant to replace each affected widget's source data item ID with an item ID for an existing service.

Steps to Reproduce

Bug ID: BUG-000134659


  • ArcGIS Dashboards

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic