laptop and a wrench

Bug

Database Server Desktop 10.4.1 installation fails with the following error, "The application has failed to start because its side-by side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail" on Windows 10 if visual C++ Redistributable package 2008(x64) is missing.

Last Published: April 21, 2017 ArcGIS for Desktop
Bug ID Number BUG-000097586
SubmittedJuly 6, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.4.1
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

1. Install Visual C++ 2008 Redistributable package (X64) from : https://www.microsoft.com/en-gb/download/details.aspx?id=15336 2. Run the Database S

Steps to Reproduce

Bug ID: BUG-000097586

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options