laptop and a wrench

Bug

Data residing in Oracle Database 12c are cut off when creating a tile package, or the tile package fails to create entirely.

Last Published: October 5, 2017 ArcGIS for Desktop
Bug ID Number BUG-000107931
SubmittedSeptember 11, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version8.1
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

1. To use File > Share As > Tile Package method, import Oracle data into file geodatabase2. To continue using data in Oracle, use the following method:a. Run Generate Tile Cache Tiling Scheme to define the tiling grid and image format.b. Run Manage Tile Cache to build the tiles.c. Run Export Tile Cache to create the tile package.d. Run Share Package (in the Package toolset) to upload the tiles onto ArcGIS Online.e. When the tile package has finished generating, sign in to ArcGIS Online using an organizational account and click Content > My Content.f. Click the tile package to display the item details page.g. Click Publish.For more information, refer to: <a href="http://doc.arcgis.com/en/arcgis-online/share-maps/publish-tiles.htm#GUID-C467C9D7-443D-48D6-90AB-8204E3B9FD83" target="_blank">http://doc.arcgis.com/en/arcgis-online/share-maps/publish-tiles.htm#GUID-C467C9D7-443D-48D6-90AB-8204E3B9FD83</a>

Steps to Reproduce

Bug ID: BUG-000107931

Software:

  • ArcGIS for Desktop

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