laptop and a wrench

Bug

Creator user types in organizations converted from development and testing to organizational plan after the ArcGIS Online June 2024 update are unable to log into ArcGIS Pro, and the error message "The number of licenses assigned to users exceeds the number of licenses available in your organization. Please contact your administrator to reconfigure your organization's licenses." is returned.

ArcGIS Online
Bug ID Number BUG-000169716
SubmittedAugust 5, 2024
Last ModifiedNovember 26, 2024
Applies toArcGIS Online
Version foundJune 2024
Operating SystemWindows OS
Operating System VersionN/A
Version FixedPlanned Release Date: Q3 2024
StatusFixed

Workaround

If there is access to a username that successfully logs into ArcGIS Pro:

  1. Log in to ArcGIS Pro with the working username.
  2. Log out.
  3. Try again with the original username with the Creator user type that was failing. This may fix the issue.

Steps to Reproduce

Bug ID: BUG-000169716

Software:

  • ArcGIS Online

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