laptop and a wrench

Bug

Creating a trial account for ArcGIS Online or ArcGIS Pro from the Products page (https://www.esri.com/en-us/arcgis/products/arcgis-online/trial) creates a trial account that cannot be activated.

Last Published: February 24, 2020 ArcGIS Online
Bug ID Number BUG-000128754
SubmittedFebruary 18, 2020
Last ModifiedOctober 3, 2025
Applies toArcGIS Online
Version found7.4
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

Issue has been resolved.

Workaround

Use the trial page at https://www.esri.com/en-us/arcgis/trial.

If users have attempted the activation, manually build the activation URL.

Steps to Reproduce

Bug ID: BUG-000128754

Software:

  • ArcGIS Online

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