BUG-000098445 for ArcGIS Online

Bug ID Number	BUG-000098445
Submitted	August 9, 2016
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	4.2
Operating System	Windows OS
Operating System Version	7.0 64 Bit
Version Fixed	4.3
Status	Fixed

Description

In certain scenarios, after updating Google Chrome browsers to version 52.0.2743.116, layers take a long time or fail to load in the ArcGIS Online Map Viewer.

In scenarios where layers fail to load, it returns the warning:

The Layer, <Layer_name>, is not responding

Then the layer fails to load, with the message:

The Layer, <Layer_name>, cannot be added to the map.

Cause

This is a known issue.

BUG-000098445: Copied layers fail to load in the map viewer using Chrome version 52.0.2743.116.

This issue occurs when multiple GET requests are made to the same resource. Example scenarios where multiple GET requests are made, include when there are copies of the same layer in the web map, or when opening a web map with multiple layers from the same organization.

Workaround

Chrome version 53 released on 9/9/16 resolved the issue described in this defect. Update your browser to the latest version.

If you still experience an issue please contact Esri Technical Support.