laptop and a wrench

Bug

Collector for ArcGIS (iOS) crashes while opening a web map if a Trimble R1 utilizing RTX corrections is set as the location provider in Collector for ArcGIS.

Last Published: November 16, 2017 Collector Classic for ArcGIS (iOS)
Bug ID Number BUG-000108426
SubmittedSeptember 29, 2017
Last ModifiedApril 2, 2025
Applies toCollector Classic for ArcGIS (iOS)
Version found17.0.3
Operating SystemApple iOS
Operating System Version10.0x
StatusNon-Reproducible

Additional Information

This issue is not reproducible in Collector for ArcGIS on iOS 20.1.

Workaround

  1. After Collector for ArcGIS crashes, go back to the GNSS Status application and switch from RTX to SBAS.
  2. Open Collector for ArcGIS. This opens the GNSS Status on the side. When Collector for ArcGIS is open, then GNSS is open/reloaded.
  3. Open a map. While the map is open, go back to the GNSS Status and switch to RTX.
  4. Close Collector for ArcGIS, then reopen it. Exit Collector for ArcGIS fully or press the home button.

Steps to Reproduce

Bug ID: BUG-000108426

Software:

  • Collector Classic for ArcGIS (iOS)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options