laptop and a wrench

Bug

Collector for ArcGIS (iOS) 10.3.5 returns the error, "Unable to download the map. File opened that is not a database file," when downloading an offline map from an ArcGIS 10.3.1 for Server site secured with web-tier authentication.

Last Published: November 3, 2016 Collector Classic for ArcGIS (iOS)
Bug ID Number BUG-000092486
SubmittedNovember 25, 2015
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (iOS)
Version found10.3.5
Operating SystemApple iOS
Operating System Version9.0x
Version Fixed10.3.7
StatusFixed

Workaround

Workaround 1: Use Collector for ArcGIS (Android).Workaround 2: Do not use web-tier authentication.

Steps to Reproduce

Bug ID: BUG-000092486

Software:

  • Collector Classic for ArcGIS (iOS)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options