laptop and a wrench

Bug

Collector for ArcGIS fails to sync edits when the arcgisserver\directories\system folder is in a very long file path.

Last Published: February 26, 2020 ArcGIS Collector
Bug ID Number BUG-000126786
SubmittedNovember 15, 2019
Last ModifiedDecember 13, 2024
Applies toArcGIS Collector
Version found19.2.0
Operating SystemN/A
Operating System VersionN/A
StatusKnown Limit

Additional Information

This is expected behavior. By default, Windows has a MAX_PATH limit of 260 characters. Refer to the following link, https://docs.microsoft.com/en-us/windows/win32/fileio/naming-a-file. Exceeding the max path limitation leads to these types of failures. In this scenario, the approach shortens the paths for the ArcGIS Server directories. For additional information regarding exceeding the MAX_PATH limit of 260 characters, refer to the following link, https://support.esri.com/en/technical-article/000014371

Workaround

Shorten the directory for the system folder.

Steps to Reproduce

Bug ID: BUG-000126786

Software:

  • ArcGIS Collector

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options