Bug
Collector for ArcGIS fails to download publicly shared hosted tile services with the following error, "Unauthorized access to a secure service".
| Bug ID Number | BUG-000090471 |
|---|---|
| Submitted | September 2, 2015 |
| Last Modified | June 11, 2020 |
| Applies to | Collector Classic for ArcGIS (iOS) |
| Version found | 10.3.3 |
| Version Fixed | 10.4.1 |
| Status | Fixed |
Workaround
Do not share the hosted tile service with "Everyone". Instead, only share with the organization or a group and it resolves the issue.Steps to Reproduce
Bug ID: BUG-000090471
Software:
- Collector Classic for ArcGIS (iOS)
Get help from ArcGIS experts
Download the Esri Support App
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback