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Collector for ArcGIS fails to download publicly shared hosted tile services with the following error, "Unauthorized access to a secure service".

Last Published: November 4, 2016 Collector Classic for ArcGIS (iOS)
Bug ID Number BUG-000090471
SubmittedSeptember 2, 2015
Last ModifiedJune 11, 2020
Applies toCollector Classic for ArcGIS (iOS)
Version found10.3.3
Version Fixed10.4.1


Do not share the hosted tile service with "Everyone". Instead, only share with the organization or a group and it resolves the issue.

Steps to Reproduce

Bug ID: BUG-000090471


  • Collector Classic for ArcGIS (iOS)

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