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Bug

Collector for ArcGIS (Classic) crashes when using a .tpk file exported from the ArcGIS Server cache service.

Last Published: November 16, 2021 ArcGIS GIS Server
Bug ID Number BUG-000129281
SubmittedMarch 10, 2020
Last ModifiedFebruary 18, 2025
Applies toArcGIS GIS Server
Version found10.7.1
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

Collector Classic for ArcGIS (Android, iOS) has been retired and is no longer being updated. Esri recommends the ArcGIS Field Maps app as an alternative to Collector Classic as it combines the functionality of Classic Collector, Explorer, and Tracker. Note this issue does not apply to ArcGIS Collector.

Steps to Reproduce

Bug ID: BUG-000129281

Software:

  • ArcGIS GIS Server

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