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Bug

Collector for ArcGIS (Android) flashes and corrupts offline web maps when consumed in a Samsung Galaxy Note 10.1 tablet under the following conditions: deactivated SIM card in device, WiFi and Airplane mode are disabled.

Last Published: October 13, 2016 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000094617
SubmittedMarch 3, 2016
Last ModifiedApril 2, 2025
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.6
StatusKnown Limit

Additional Information

After testing the customer's device, it appears to be a device-specific issue unrelated to Collector for ArcGIS.

Workaround

1. Remove SIM card. 2. Activate SIM card. 3. Enable WiFi. 4. Enable airplane mode.

Steps to Reproduce

Bug ID: BUG-000094617

Software:

  • Collector Classic for ArcGIS (Android)

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