laptop and a wrench


Collector for ArcGIS 10.3.5 (iOS) does not replace the Esri reference or World Transportation basemap layer with the ArcGIS Online tiled basemaps URL when downloading a map for offline use, leading to the error "This map does not support being downloaded to a device" despite offline mode being enabled.

Last Published: February 5, 2016 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000091890
SubmittedNovember 3, 2015
Last ModifiedJune 5, 2024
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.4
Version Fixed10.3.6


Use the ArcGIS Online Assistant or ArcGIS Online admin API to modify the URL in the web map basemap item to change the URL to reference ‘<a href="" target="_blank"></a>…’ just for the World Transportation layer. No redirection is required and the map can be download successfully.

Steps to Reproduce

Bug ID: BUG-000091890


  • Collector Classic for ArcGIS (Android)

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options