Bug
Collector for ArcGIS 10.3.4 (Android) does not replace the Esri reference or World Transportation basemap layer with the ArcGIS Online tiled basemaps URL when downloading a map for offline use, causing the following error: “The service cannot be exported!.” to be returned.
| Bug ID Number | BUG-000091889 |
|---|---|
| Submitted | November 3, 2015 |
| Last Modified | April 2, 2025 |
| Applies to | Collector Classic for ArcGIS (Android) |
| Version found | 10.3.4 |
| Version Fixed | 10.3.6 |
| Status | Fixed |
Workaround
Use the ArcGIS Online Assistant or ArcGIS Online admin API to modify the URL in the web map basemap item to change the URL to reference ‘<a href="http://tiledbasemaps.arcgis.com/arcgis/rest/services/" target="_blank">http://tiledbasemaps.arcgis.com/arcgis/rest/services/</a>…’ for the World Transportation layer. No redirection is required and the map can be download successfully.Steps to Reproduce
Bug ID: BUG-000091889
Software:
- Collector Classic for ArcGIS (Android)
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