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Collector for ArcGIS 10.3.4 (Android) does not replace the Esri reference or World Transportation basemap layer with the ArcGIS Online tiled basemaps URL when downloading a map for offline use, causing the following error: “The service cannot be exported!.” to be returned.

Last Published: November 16, 2015 Collector Classic for ArcGIS (Android)
Bug ID Number BUG-000091889
SubmittedNovember 3, 2015
Last ModifiedJune 11, 2020
Applies toCollector Classic for ArcGIS (Android)
Version found10.3.4
Version Fixed10.3.6


Use the ArcGIS Online Assistant or ArcGIS Online admin API to modify the URL in the web map basemap item to change the URL to reference ‘<a href="" target="_blank"></a>…’ for the World Transportation layer. No redirection is required and the map can be download successfully.

Steps to Reproduce

Bug ID: BUG-000091889


  • Collector Classic for ArcGIS (Android)

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